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Our aim is to provide the highest quality shopping service available on the
Internet, and we will treat customers and competitors alike with respect and
honesty at all times. Whether your priority is competitive prices, exceptional
customer service, a wide range of products in stock, or fast and reasonably
priced shipping, we will do our best to provide it all.
To avoid backorders whenever possible, we have set quantity on certain items on our website to reflect the quantity we actually have on the shelf. If you are in need of larger quantities, please feel free to contact us to check availability and lead times.
If you have any comments about our customer service or can suggest ways we
can improve it, please
click
here to contact us
PAYMENT METHODS
You can place an order online using our secure server.
Sales tax of 7.5% will be added to all orders from Illinois.
We accept VISA, MasterCard, Discover, American Express, Diners Club and PayPal. VISA and MasterCard payment in other
currencies can also be accepted if you prefer; please contact us with any
enquiries about ordering, shipping and payment.
PAYMENT BY CREDIT CARD
Please be sure to provide your exact billing address and telephone number
(the address and phone number your credit card bank has on file for you) when
you order. Incorrect information may cause a delay in processing your
order. We may use this billing address information to verify the credit card
information you provide and to receive a transaction authorization approval.
Additional verification may be required for credit card orders charged to
international credit cards or shipped to an address other than your billing
address. Credit card orders are billed to the credit card only when the order is
ready for shipment. All orders are manually reviewed and we reserve the right
to refuse suspicious credit card transactions or those for which we
experience difficulty obtaining bank authorization.
SHIPPING
We ship via UPS.
UPS will not
deliver to a P.O. Box. Please supply a physical address.
ATTENTION
ALL INTERNATIONAL CUSTOMERS
We ship all
international packages via UPS. Please be aware there may be additional
charges collected by UPS at the time of delivery. These charges may
include one or all of the following: duties, taxes, and brokerage fees.
These fees are not determined nor collected by us. All fees are collected
by UPS on behalf of customs and/or your country. Refusing/Returning a
package will not release your obligation to pay these fees collected by UPS.
If you have any questions please contact us prior to placing your order.
Alaska and Hawaii
We will be happy to ship via USPS
Priority Mail to Alaska and Hawaii. Please state your shipping preference in the
comment area of your order and we will notify you by email with your shipping
cost for your approval.
We reserve the right to reduce shipping costs for orders with low total
weight, or to increase shipping costs for orders with excessive weight, which
exceed dimensional weight levels, or which are being sent to remote areas where
postage rates are higher than normal. You will be informed before shipment if
extra shipping charges apply to your order.
Freight/shipping & handling costs for some items will be charged to the
customer for shipments delivered using the carrier of GEISI's choice, if items
cannot be shipped using the method selected by the customer at the time of
ordering
Note: UPS will not ship items
weighing over 150 lbs.
Truck freight will be used for items over 150 lbs.
ALL ORDERS
RECEIVED BY 2:00 P.M. CDT WILL BE SHIPPED ON THE DAY THE ORDER IS PLACED--MONDAY THROUGH FRIDAY (with the exception of holidays.)
BACKORDER POLICY
COMPLETE SHIPPING: Our goal is to ship all orders COMPLETE within 48
hours. If your order includes an item that is out of stock, your order will be
held for shipment as soon as the item becomes available we will ship your order. GalesburgElectric.com reserves the right
to amend its prices at any time.
SPECIAL ORDER/NON-STOCK ITEMS
Special Order/Non-Stock items may incur additonally shipping costs to bring the item(s) into our warehouse. Orders for Special Order items cannot be cancelled once placed and require prior authorization to return as some Special Order items may incur a re-stocking fee.
ORDER CANCELLATION
If you need to cancel an order for any reason, please
contact
us for assistance prior to returning. If your order has not already shipped we will be able to cancel it for you. If an order has already shipped we will accept a return under
the terms of our Return Policy. Special Order items require prior authorization, as well, to return as some Special Order items may incur a re-stocking fee.
RETURN POLICY
CUSTOMER SATISFACTION
All items may be returned for full
credit or exchange within 10 days of receipt if returned to us in as-new
condition. For a full refund to apply the item itself, all packaging, manuals
and original accessories must not be marked or damaged in any way. You
MUST contact us for a Return Authorization Number within the 10 days. Any refund
will NOT include shipping charges, the customer is responsible for return shipping
charges.
DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY
GalesburgElectric.com hereby disclaims any and all responsibility or liability which
may be asserted or claimed from or claimed to have arisen from any and all
misuse or mishandling of any product that we offer for sale through this website
or elsewhere, or from any product that becomes broken after being handled by the
customer.
DEFECTIVE RETURNS
Items which are found to be defective within 10 days of the shipment date may be
returned to us in exchange for a new item.
The replacement item can be sent to you at no charge when we receive the
defective item, or, if you prefer, we can send you a replacement immediately
(subject to availability) -- this option would require us to charge your credit
card and then issue a refund upon receipt of the defective item.
You are responsible for all return shipping costs. All returns
to you are shipped by UPS at no charge to you. If you wish to upgrade the shipping
method you may pay the difference between our standard method and the method of
your choice.
RETURN PROCEDURES
The customer must
contact us for a Return Authorization Number before returning any items to
us. Return authorizations are valid for 10 business days, and the RMA number
must appear clearly on a copy of your Receipt enclosed with the return.
All original packaging and its COMPLETE contents must be returned in as-new,
unmarked and undamaged condition, or a 15% restocking fee will be charged. We
reserve the right to refuse a return on any product that does not meet these
requirements.
Please use a return shipping method that issues tracking or identification
numbers, so that you can be assured that the item has been received by our
Returns Department.
Once we receive your return, we will issue a refund within 7 days, by mail or
original credit card. Shipping and Handling Fees are not refundable, unless an
order has been incorrectly shipped by us.
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